Everything is handled through the Redo Returns Portal. Start by choosing the type of return below…

New Product Returns

You can return any new, unused item within 2 years of purchase—just make sure:

  • It’s in new condition with all parts included
  • You upload photos during the return request
SUBMIT A RETURN CLAIM
Our Guarantee

Buying J skis products are 100% Risk Free. Love it or send it back!

Use your new skis and any other J skis gear for up to 5 days, and if they're not the best you've ever owned you can return them for a full refund within 2 years.

A few rules:

  • Valid for any J product (not just skis)
  • Must show under 5 days of wear
  • Bindings must be removed before returning skis
  • No reordering the same exact item just to test again
  • Damage may void the guarantee

We stand behind our gear!

 

SUBMIT A USED PRODUCT CLAIM
2 Year Warranty

We cover defects in materials and workmanship for 2 years on all J skis products!

Covered:

  • Defects in manufacturing such as delamination, separation of materials, or structural failure
  • Significant changes in performance due to defects (e.g., skis no longer perform as they should)

Not Covered:

  • Wear and tear: Base damage, top sheet chips, edge rust, or normal flex softening
  • Damage caused by misuse or abuse: Skiing on pavement, rocks, or other hard surfaces, grinding on rails, crossing skis, etc.
  • Cosmetic damage: Dents, faded graphics, and superficial scratches
  • Improper mounting: Damage due to improper binding mounting or modifications made to the product
  • Mounting without technician certification: If skis are mounted using a paper template or by an uncertified technician

Since direct replacements are rarely available (because our products are limited edition), we offer a refund or store credit for the amount you paid. Items can only be warrantied once.

 

SUBMIT A WARRANTY CLAIM

Original shipping fees are non-refundable and customers are responsible for return shipping costs which will be provided in the claim.

 

 

So...what happens next?

Once your return, exchange, or warranty request is submitted, here’s how we handle refunds, store credits, and even price adjustments:

Refunds, Store Credits, and Exchanges

You've submitted a return claim and you need your money back!

Once your return is scanned by the carrier, we’ll send a confirmation email and process your return based on the option you chose in your claim:

  • A refund to your original payment method
  • Store credit to your J skis account
  • Or ship your exchange order

Heads up on exchanges: Exchange orders are only created after your return tracking is live and scanned by the carrier. To avoid your product selling out before your return is scanned, we recommend choosing refund or store credit instead of exchange and placing a new order separately.

If you did choose an exchange and the item goes out of stock before your return is processed, we’ll issue a store credit to your customer account for the out-of-stock item(s). Any in-stock items in your exchange will still process and ship as usual.

Price Adjustments

If something you bought goes on sale within 30 days, we’ve got you!

Just send us:

  • Your order number + proof of purchase to info@jskis.com
  • Item must be identical and in stock

If approved, we’ll refund the difference to your original payment method or provide store credit, your call.

 

PLEASE NOTE: All purchases made during the Black Friday–Cyber Monday period are final with respect to pricing. No price adjustments, retroactive discounts, or promo price matching apply.